Refund policy

Return and Refund Policy

We accept return requests within 30 days after delivery. Please contact us at zulufstore@gmail.com before sending anything back. Returns sent without approval may not be accepted.

Return eligibility

  • The item must be unused, unworn, and in the same condition in which it was received.
  • The item must include its original packaging, tags, certificate, accessories, and proof of purchase.
  • The customer must package the item securely and use tracked shipping.

Shipping costs for ordinary returns

For change-of-mind returns and other returns not caused by damage, a defect, or an error by Zuluf:

  • The customer is responsible for the full cost of return shipping, tracking, insurance, and any carrier, customs, or brokerage charges connected with the return.
  • Zuluf's actual original outbound shipping and handling cost will be deducted from the refund.
  • This outbound shipping deduction also applies when the order qualified for a free-shipping promotion. Free shipping at checkout does not mean free return shipping.
  • Expedited shipping upgrades, customs duties, import taxes, and fees paid to third parties are not refundable.

We do not charge a separate restocking fee when an eligible item is returned unused and complete. We may reduce the refund if the item is used, damaged after delivery, altered, or returned with missing packaging or parts.

Damaged, defective, or incorrect items

Please inspect your package when it arrives. If an item was damaged in transit, is defective, or is not the item you ordered, contact us within 10 days of delivery and before discarding the item or any packaging.

Please provide your order number and clear evidence showing:

  • The outside of the shipping package and the shipping label.
  • The internal packaging and protection.
  • The damaged, defective, or incorrect item from several angles.
  • An opening or unboxing video, if one is available.

An opening video is helpful but is not the only acceptable proof when clear photos and other evidence are sufficient. We may request additional information so we can verify the claim with the carrier.

When we verify that the item was damaged in transit, defective, or sent incorrectly, Zuluf will offer an appropriate replacement or refund and will cover reasonable, approved return shipping when a return is required. We will not deduct the original standard outbound shipping cost for an approved claim. Do not return a damaged or incorrect item until we provide instructions.

Return address

Use the return address and shipping instructions provided in your approval email. Our current return destination is:

Michael Elias Zuluf
Beit Sahour / P180
Bethlehem
West Bank / Palestine
+972 56-801-8888

Do not label the destination as Israel. Incorrect labeling may route the package through a customs process that prevents us from receiving it. The customer is responsible for loss or additional costs caused by an unauthorized return, incorrect address, or incorrect customs declaration.

Refund timing

After we receive and inspect an approved return, we will email you with the decision. Approved refunds are issued to the original payment method, less any applicable shipping deductions described above. Please allow 7 to 10 business days after inspection for processing, plus any additional time required by your bank or payment provider.

Mandatory consumer rights

Nothing in this policy limits any mandatory consumer rights that apply to your purchase. If the law in your country requires a different treatment of cancellation rights, damaged goods, refund timing, or standard delivery charges, those legal requirements will apply.